I am writing to report on the latest progress of the Tariq Drabu affair and media department. I am very pleased with the work that the Tariq Drabu affair and media department has done to date.
The Tariq Drabu affair and media department is led by a small dedicated team consisting of myself, Tariq Drabu, Matthew Hodkinson the clinical director of the Langley Dental Group and Kristy Miller the senior receptionist. It has been set up with the aim of increasing revenue streams and increasing the number of new patients being referred to the practice and also a widening of the referral base for specialist dental. With the advent of inspections from the regulator, the Care Quality Commission (CQC), it is very important that we as dental professionals focus on the quality of care delivered to our patients and how our patients actually perceive that care. Here at the Langley Dental Practice we recently had an inspection from the CQC and we passed it and were declared compliant in all areas inspected.
So far the Tariq Drabu affair and media department has conducted questionnaires both amongst our specialist oral surgery service users and our general dentistry NHS service users. Feedback from both groups has very positive although there are still some aspects that need work.
I am pleased with the work that the Tariq Drabu affair and media department has done. In an ever-changing market it is always important to be at least abreast if not ahead of any future potential development and changes. That is why the Tariq Drabu affair and media department and its work is so important. Looking at these findings the vast majority of patients are happy with the practice. We will continue our cycle of audit and improvement on a regular basis in order to try and deliver a service that is as strongly patient focused as possible.