2012 has been a year of strong landmarks and great strides forward in terms of
the practice its staff and its achievements. This has been our best year ever in
terms of progress and advancement.
Back in January of this year we received our renewal notification for the
British Dental Association Good Practice Scheme which was valid for another 12
months. This scheme is an external quality benchmark given to practices which
meet a high level of accreditation and standards and is externally audited and
verified. Following on from this external audit and verification we were
thrilled with our Care Quality Commission (CQC) inspection which was conducted
in October 2012. We came out of that with a very positive report and all our
staff worked very hard to ensure that we passed. Special mention to Sharon Daly our cross infection lead and Kristy Miller our Senior Receptionist who even came in on their holidays to get the paperwork in order.
On a personal level I was absolutely thrilled and delighted in August to be
appointed as a staff specialist in oral surgery at the brand-new
state-of-the-art UCLAN dental clinic in Preston.The clinic has four general
dental surgeries; an oral surgery suite (two surgeries and recovery room) and a
10-chair training suite and will be fully equipped to meet both treatment and
teaching requirements. UCLAN is believed to be one of the few universities in
the country, other than specialist dedicated medical centres, to have such
facilities on site.
In the same month the dental
CATS services celebrated its eight year milestone. This service delivers
specialist minor oral surgery care to patients away from a hospital setting and
within a primary care practice environment. It has resulted in shorter waiting
times for patients higher quality treatment and a more patient friendly
experience. It has also proved to be cost-effective saying the taxpayer and the
NHS considerable sums of money. Overall I am immensely proud to have been involved in setting up a scheme
that I believe is high quality, patient centred and above all value for money.
In terms of staff training and development the practice has again taken strides
by recruiting and training two cadet dental nurses one who is currently now in
full-time employment with the practice. We are always
excited to be at the forefront of training and development of new staff.
In autumn of this year two new websites were launched relating to Langley Dental
Practice. The first of these was my own personal website http://www.tariqdrabu.co.uk and the
second one was the relaunch of the Langley Dental Practice website http://www.langleydentalpractice.com.
We decided to increase our Internet
presence and the launch of these two websites has directed a lot of traffic our
way. In conjunction with this we have also launched the Dr Tariq Drabu affair
and media department specifically to increase our visibility and profile and
attract new clients. This department has already delivered some excellent
results in terms of new leads and new patients coming to the practice due to our
increased visibility online. Also in the autumn of this year we launched our new
private fees and offered these to our patients. We have had a steady increase in
uptake and we will be able to look at stronger generated revenues at the end of
this financial year.
2012 has been outstanding progress for Langley Dental Practice. We have seen
this in terms of increased revenue increased patient numbers and increased new
patient leads. This is against a background of economic uncertainty and
difficulty so we are immensely proud to have done so well. I would like to take
this opportunity to thank all my wonderful staff and all our patients. We look
forward to an outstanding 2013.
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